Help & Support Center

Operational
AdShot AI Knowledge Base

How can we help you create today?

Find instant answers to common questions about campaign packs, credit management, image downloads, and design workflows.

Credits & Billing

Balance, top-ups, refund rules, and pro subscription plans.

Campaign Generator

Multi-platform creative packs, copy suggestions, and badges.

Design Studio

Logo Generator, Mobile App Wireframes, and packaging mockups.

Exports & Downloads

Cloudflare CDN delivery, high-res formats, and ZIP archives.

Frequently Asked Questions

Quick answers to common questions about generation tools and workflows

Every generation tool consumes credits based on asset complexity (for example, 10 credits per campaign creative or photo). Credits are atomically reserved when generation begins. You can check your authoritative balance at any time in the sidebar or account dashboard.
Direct Support

Need personalized help?

Our dedicated engineering and creative specialist team is here to assist with any billing, API, generation, or custom requirements.

Email Support
[email protected]
Response Time
Within 2–4 hours (Mon–Sat)
Credit Guarantee
100% automatic refund on failed jobs